FAQ

The prime objective of Online Food delivery in Saint Vincent and Grenadines is to provide a safe service to our customers, drivers, and restaurants. All local health standards will be followed, and we'll keep an eye on the information from health officials to ensure we're providing the safest service possible to our customers, restaurants, and drivers. "It is indeed worth noting that the World Health Organization has said that "no proof exists that humans might get COVID-19 through food."

We have executed the process in such a way that you can choose 'Contact-less delivery’ at checkpoints. When a client selects this option in the order's delivery comments, our drivers will follow an essential procedure to guarantee no touch when the fresh food delivery is done.

Before the order can be completed, our drivers must notify the client that they have arrived, set the order outside their door, step back a safe distance, and wait for the customer to collect the meal.

We provide our drivers with the advice and updates to deliver the food online in the best way possible. Moreover, we suggest contact-free pick-up and delivery. This means drivers won't have to interact with restaurant employees or customers.

Besides, freebies include masks for drivers. We also provide hand-holding support and guidance. Whenever practical, we requested all of our restaurant partners to give drivers soap and water or hand sanitizing gel at their place.

We have:

We have introduced 'contact-free delivery' so that you can order food online carefree and can reassure customers that their orders will be delivered securely. Expert advice and assistance on functioning safely throughout the epidemic were also shared.

Our customer service staff is here to assist our clients with any questions or concerns regarding delivery services for food. We may face excessive demand from time to time, but all inquiries and concerns will be addressed.

We have support teams in place to assist you. You may send us an email or a message in-app or through Facebook for the best food delivery services.

Food brings us together and we firmly believe that “one cannot think well, love well, sleep well, if one hasn’t dined well” (Virginia Woolf), so we are connecting you with your favourite restaurants, caterers, supermarkets and more, to deliver what you enjoy, directly to you! There is nothing better than sitting and enjoying a meal together … nothing makes you happier than when you receive an alert saying your driver is on the way or close to you with your order! #VONZUUMeansDelivery!

VONZUU is a food delivery platform providing services via web and mobile applications. The company was founded by CEO Kevin Lyttle in 2019. Seeing that he has an associates degree in electronic engineering, It was always a dream of his to do more in the world of tech. After researching for a while to find the right business model he finally settled on food delivery in the Caribbean.

Place your order via the VONZUU app, available on iOS and Android. Input your address, to access the restaurants, supermarkets and caterers delivering in your area/country. Choose your food and place your order. Once your order is received, it will be prepared and then carefully packaged. Once it’s ready, a VONZUU driver will pick it up and bring it to you. Remember you can also order up to 24 hours in advance with a scheduled delivery.

A diverse selection of restaurants, grills, supermarkets, bakeries and more have been curated, ranging from national favourites, local hotspots, and convenience outlets.

Different locations have different opening and closing times. We deliver from morning until late at night.

We only take card payments so as to provide you the best possible experience; it creates a safer working environment for our drivers as well. You can tip your driver through the app after you have received your order

It entirely depends upon you. You can make use of the app once the order gets delivered to you. The process is like once you have received your order, you will receive a notification that will allow you to pay a tip to your rider. We would collect the payment on behalf of the rider, as their agent and shall pay them directly.

If you have a voucher code, you can redeem this in the app. Go to your account and add the code into the ‘Enter a Promo Code’ field, 

We encourage restaurants to always use the same pricing for delivery as they do for their in-house menu. Pricing for each menu item is clearly displayed in the app. If you have any questions about menu pricing, please contact the restaurant directly.

Yes you can! Orders can be scheduled up to one day in advance and choose any delivery time from 10am onwards 

Once the restaurant has not yet started preparing your order, you can cancel it via ‘Order Help’ in the app. If the restaurant has already started preparing your order and you want to cancel, please contact us in ‘Order Help’ in the app. 

Packaging always depends on the type of item and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible. If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us on Info@vonzuueats.com and we’ll pass on your feedback to the restaurant.

VONZUU has a team that looks after your entire experience from the moment the order is placed right until it arrives at your location. However, if something goes wrong, you can use the ‘Help’ function in the app to speak with our customer service team and report any issue. You can also contact us on Info@vonzuueats.com

Contact our Customer Support team via the Help function in the app and we’ll do our best to make sure you get all the items you want added to your order.

Sometimes things outside of a driver’s control can cause a delay. We will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery and our team will work to get your order to you as quickly as possible. 

Think you won’t be at the delivery address in time to receive your order? Please let us know by using the Help function in the app. Here’s what will happen if you are not there:

• Your driver will always try to call you if there’s an issue once they reach your location. If they’re unable to contact you, our Customer Support team will try and reach you via phone and email. Be sure to keep your phone close and check your emails during the delivery time for any updates.
• If we can’t contact you and are unable to deliver the order, your driver will wait for up to xxx minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

There is a delivery fee attached to each order. The fee varies and depends on your location. You fee will always be shown on the app. You pay less for nearby locations.

This allows us to power your experience with VONZUU, including adding new features and providing great customer service. You will always see the exact amount at checkout. The service fee is calculated based on the order amount prior to any promotions or discounts which may apply to your order.

Once you have ordered xxx number of times, you will receive an invite link via email so you can share it with your friends, family, colleagues, anyone and everyone. You will also receive $xx credit if they download the app and place an order. 

If you have any allergies and are concerned about any items on a menu, please check the restaurant notes section of the restaurant menu and for further information contact the restaurant directly prior to ordering. If you have any special requests, please include it in the Delivery notes section when placing the order 

We have launched in a phased approach and will be expanding and working with more restaurants, grills, caterers, supermarket, bakeries, and pharmacies soon! Like and follow @vonzuucaribbean on Facebook and Instagram to view updates.

Food safety is a priority for us, therefore, please contact us through ‘Order Help’ or by sending an email to Info@vonzuueats.com and provide us with answers to the following questions so our team can assist you immediately:

• Have you been sick after consuming your order?
• What symptoms did you have?
• What dish(es) did you eat/drink?
• When did your symptoms start appearing, and how long did they last for?
• Did you seek medical attention? If you visited a doctor, please let us know of any medicine they prescribed for you
• Did anyone else who shared your meal feel unwell afterwards?
Please let us know if you give consent to pass your contact details (name, phone number and email) on to the restaurant for further investigation.

Please contact us through ‘Order Help’ or by sending an email to Info@vonzuueats.com and provide us with answers to the following questions so our team can assist you immediately:

• What was the unexpected object you found?
• Where did you find the object?
• Did you eat/drink the affected item(s)?
• Clear photographs of the object and affected item(s)

Please let us know if you give consent to pass your contact details (name, phone number, and email) on to the restaurant for further investigation.

Please contact us through ‘Order Help’ or by sending an email to Info@vonzuueats.com and provide us with answers to the following questions so our team can assist you immediately:

• What dish(es) did you eat/drink?
• What symptoms did you have?
• When did your symptoms start appearing, and how long did they last for?
• Did you seek medical attention? If you visited a doctor, please let us know of any medicine they prescribed for you
• Do you have any allergies? If so, please list them
• If you have allergies, did you let the restaurant know about them?
• Did you check the allergy information before you ordered? If so, please tell us where you found this information.

Please let us know if you give consent to pass your contact details (name, phone number, and email) on to the restaurant for further investigation.

If you had an issue with one of our riders you would like to let us know about, please provide us with the following details in an email to Info@vonzuueats.com

• a short description of the incident
• location of the incident
• time and date of the incident (the more specific, the better);
• whether this was a Scooter/Car and
• anything else that can help us to identify the driver.

We will investigate the matter and a member of our team will reach out to you.