Support

FREQUENTLY ASKED QUESTIONS

Q1: How does this work?

A1: We deliver for our customers from anywhere our customers would like. We take your order by internet and place it with the restaurant. We dispatch a meal courier to pick up the food, pack it in an insulated carrier and deliver it directly to you. Usually, your meal courier will be waiting at the restaurant when the food comes out of the kitchen. We are not affiliated with some of the restaurants and in no way are we claiming to be in business with some of the businesses listed, unless otherwise stated. We also offer grocery delivery services for those who are interested.

Q2: How can I place my order?

A2: You can place your order online at Vonzuu.com or with our free android or iPhone app.

Q3: Do you have a delivery fee?

A3: Yes, our delivery fee varies depending on the restaurant. and locations.

Q4: Are the prices different than at the restaurant?

A4: We do have a service fees of 10% for our non-partnered restaurants service fee vary depending on the location.

Q5: What are Partners?

A5: Our restaurant partners alleviate some of the costs to the customer and offer lower delivery fees.

Q6: What if the restaurant has changed its prices?

A6: If there has been a menu change and there is a difference of more than what you paid at any of our sites we will contact you to make sure the price difference is ok or if you want to change an item.

Q7: How long does it take for a delivery?

A7: Our normal delivery time is varies between 30 minutes to an hour, however certain situations such as traffic, weather, and restaurant preparation time require extra time. Please know that we are always working hard to get your food delivered as quickly as possible. We appreciate your patience. Placing orders in advance is appreciated.

Q8: When are you getting more restaurants as partners?

A8: We would like to deliver for as many restaurants as possible. However, we must establish a relationship agreement with the restaurant to become partners with them. You can help by telling your favorite restaurant's owner/manager you want us to deliver their food to you.

Q9: Why are there more restaurants in the delivery catalog than on the website?

A9: We deliver for restaurants all over the cities mentioned in our home page. When you log in to the website, the restaurants within your general delivery range will appear.

Q10: How can I put special requests on my online order?

A10: Whenever you have a special request, click the EDIT button next to your item and type your request. If you have a food allergy, please note that, too. Requesting extras may cost more and will be added to your total when necessary.

Q11: Does the meal courier check my order?

A11: Your meal courier relies on the restaurant staff to prepare and pack your order accurately. For your health safety assurance, meal couriers are not allowed to open containers. Our drivers are food handlers certified even when they don't directly prepare your food. Please take a moment to check your order before your meal courier leaves.

Q12: Who do I call if there is a mistake with my order?

A12: Please follow the links in your order from the pass orders page, if there is anything missing or incorrect. We will get incorrect items replaced; missing items delivered or arrange for a credit towards your next order. Credits will automatically be applied to your next order unless other wise specified by customer. Thank you for reporting your concerns to us so we can continue improving our service.

Q13: What happens if I am missing items from my order when it is delivered?

A13: Call us within one hour of delivery, so we may contact the restaurant about the shortage. Any credits will be based upon the restaurant's decision. Our drivers do not open up containers to verify your food. We rely on the restaurant who is packaging your order to pack it correctly. If the restaurant decides to offer a credit, then we apply a credit to your account to be used on your next order, from any restaurant.

Q14: What is your Refund Policy?

A14: The customer is financially responsible for payment once an order is submitted. If you want to change your order, we will attempt to accommodate such wishes within the time constraints and the good will of the participating restaurants. However, if a change is too late to process, you are responsible for payment of the original order. Changes to orders must reported to the staff. Our e-mail is not checked often enough to ensure that we get your changes.

Q15: About online credit card usage?

A15: Your card is charged online through stripe. Sometimes restaurants run out of items or prices change if this situation arises we will inform you about the difference of price and will request your authorization to apply the amount to your credit card on file.